Andrew: We aren’t going to renew our contract this year.
Elizabeth: How come? I thought you were happy
with our service.
Andrew: I was until this year.
We have had several issues with on time product delivery.
In our line of work, we can’t afford unreliable delivery.
Elizabeth: I wish you had brought
this issue to my attention earlier.
We would have addressed it immediately.
Andrew: As our account manager,
I assumed you were aware of these delivery problems,
which we have complained about repeatedly.
Elizabeth: Please give us the opportunity
to redeem ourselves.