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欢迎您收听由喜马拉雅出品的启发思维慢速英语听力第一季
作者，孙露露演播瑞安欢迎订阅
There is a restaurant owner in my wheatchat circle of friends who posted a takeaway order what did the customer order
Stir fried pork
But in the notes there were three words
No spicy food
You think that's not a good idea
A little while later he posted another takeaway order and the dish he wanted was boiled chicken
The note said can you put more pork in it
Another noncentical customer request
In the past we have always believed that the core spirit of the service industry is to meet the needs of customers
But as you can see from the two examples just now the customers needs are actually a very vague thing
When he places an order he may really want to eat stir fried pork
But he is really afraid of spicy food
And two contradictory wishes are submitted
We've all been users and we all know do we really know what we need
Not necessarily
Yes more than anything we need a trusted person or brand to give us what we need
So perhaps the core spirit of the service industry in this day an age is not to satisfy a customer need
But to create one
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